Privacy Policy

1 Information We Collect

We may collect the following types of information when you interact with our website or opt-in forms:

• Personal Identifiers: Your name and phone number when submitted through our contact forms or SMS opt-in forms.
• Communications Data: Messages, inquiries or feedback you send us through any form on this website.
• SMS Consent Data: A timestamped record of your opt-in (date, time, IP address and the consent language you agreed to) when you join our SMS program.
• Technical Data: Browser type, device type, IP address, pages visited and time spent on site, collected automatically through standard web analytics.

We do not collect payment information directly. Any transactions are processed through third-party services with their own privacy policies.

2 How We Use Your Information

Information we collect is used solely for the following purposes:

• To respond to your inquiries and customer service requests
• To send you SMS text messages you have specifically opted in to receive, including order confirmations, reservation reminders, promotional offers, new menu items, events and restaurant updates
• To improve our website and customer experience
• To comply with legal obligations and recordkeeping requirements (including SMS consent records)

3 SMS Consent & Mobile Information Sharing

Your phone number and SMS opt-in data are collected solely for the purpose of sending you text messages from Oaxaca de Mis Amores. Mobile opt-in information is treated as confidential and is not used for any purpose other than delivering the SMS messages you have requested.

The only parties with access to your SMS opt-in data are:

• Oaxaca de Mis Amores (the business sending the messages)
• Clear Choice Systems (our authorized SMS marketing operator)
• GoHighLevel / LeadConnector (the SMS platform provider that processes and routes messages)
• Mobile network carriers required to physically deliver the messages to your device

SMS opt-in data and consent records are never sold, rented, shared or disclosed to any third party for marketing, promotional or advertising purposes under any circumstance.

4 Sharing of Other Information

Outside of SMS opt-in data (which is governed by Section 3 above), we do not sell, trade or rent your personal information to any third party. We may share information only in the following limited circumstances:

• Service Providers: Trusted vendors who assist in operating our website or business (such as GoHighLevel / LeadConnector or analytics providers), subject to confidentiality agreements.
• Legal Requirements: When required by law, court order, subpoena or governmental authority.
• Business Protection: To protect the rights, property or safety of our business, customers or the public.
• Business Transfers: In the event of a merger, sale or acquisition, in which case we will notify you of any change in ownership or control of your personal information.

5 Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic and understand how visitors interact with our content. These cookies do not collect personally identifiable information unless you voluntarily submit it through a form.

You may configure your browser to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect certain features of our website.

6 Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations and resolve any disputes.

SMS opt-in records (including consent timestamp, IP address and the consent language agreed to) are retained for a minimum of four (4) years to comply with TCPA recordkeeping requirements. When data is no longer needed, it is securely deleted or anonymized.

7 Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request that we delete your personal data, subject to legal limitations.
• Opt-Out of SMS: Reply STOP to any text message we send. You will be immediately removed from all SMS communications. You may also reply HELP for assistance at any time.

To exercise any of these rights, contact us at the address below or by calling (951) 633-5480.

8 Children's Privacy

Our website and SMS programs are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us and we will promptly delete it.

9 Third-Party Links

Our website may contain links to third-party websites including social media platforms (Instagram, Facebook, TikTok) and ordering or reservation platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10 Security

We implement reasonable administrative, technical and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration or destruction. However, no method of data transmission over the internet is 100% secure and we cannot guarantee absolute security.

11 Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our website or SMS program after any changes constitutes your acceptance of the updated policy.